In these Terms and Conditions of Use, the expressions we, ‘us’ ‘we’ or ‘our’ means Hero Broker PTY LTD ACN 608 729 942 Australian Credit Representative 503350
Terms and Conditions of Use
These are our current Terms and Conditions of Use and they replace any others which have appeared previously on any of our websites. We may at any time vary these Terms and Conditions of Use by publishing the new version on our websites. By accessing any of our websites you are deemed to accept the current Terms and Conditions of Use displayed. We reserve any and all rights not expressly granted in these Terms and Conditions of Use.
Any calculators or information provided on our websites are provided for your convenience only and do not constitute either credit or financial advice. Information on our websites has been prepared without consideration of your particular circumstances and should be viewed as generic information only and not as indicating that you should follow a particular course of action.
Internet security risks
There may be security risks in sending information via the Internet. You should assess these potential risks when deciding whether to use our online services.
Links to other websites
Our websites may contain links to other websites operated by third parties. We do not endorse or approve of the operators of any third party websites, or the information, graphics and material featured on third party websites. To the extent permitted by law, we accept no responsibility or liability and give no warranty in any way in respect of third party websites or the goods and services offered to you on any third party websites.
We may receive payments from operators or owners of third party websites in relation to goods or services supplied to you by them as a result of you linking to their website from ours.
Use by persons outside of Australia
Our websites are provided for use by Australian residents only, and the products and services described in them are not directed at anyone in any country other than Australia. If you are not one of our customers and are accessing our websites from outside Australia, you must not submit or attempt to submit any online application or request. Online applications and requests for products initiated outside of Australia will not be accepted from anyone who is not an existing customer.
The information contained in our websites has been prepared in accordance with the laws applicable to the Commonwealth of Australia.
Third party software
Unless we tell you otherwise, any software you download from a third party website is their product and not ours. We point that out because some products may be subject to a licence agreement between you and them.
To the extent permitted by law, we accept no responsibility or liability in respect of such third party products, provide no warranty, and give no endorsement in respect of such products or any party connected with them. We do, however, welcome your feedback or suggestions concerning them.
No warranty or guarantee
While we have tried hard to make sure there are no mistakes in any of the information on our websites, we do not warrant that we have verified the information and we do not warrant the accuracy, adequacy or completeness of it or that the information is suitable for your intended use. Further, all information is subject to change without notice.
We recommend that you seek independent advice before acting upon any of the information on our websites.
We do not guarantee that our websites are free from viruses, or that access to our sites will be uninterrupted.
You acknowledge and agree that your use of our websites is at your own risk. You must ensure that that the process which you use for accessing our websites does not expose you to the risk of viruses or other forms of interference which may damage your own computer system.
Limitation of liability
Subject to any responsibilities which are implied by law and cannot be excluded, neither we, nor any of our employees, agents or officers are liable to you for any losses, damages, liabilities, claims or expenses (including but not limited to legal costs and defence or settlement costs) whether direct or indirect, whatsoever arising out of or referable to information on our websites or your use of our websites or any modification, suspension or discontinuance of our websites – whether in contract, tort including negligence, statute or otherwise.
Our liability for a breach of a condition or warranty implied by law or otherwise, and which cannot be excluded, is limited to the extent possible, at our option, to:
the resupply of the goods or services;
the repair of the goods or services
the payment of the cost of having the goods or services supplied again or repaired.
Copyright and trademarks
The material on our websites is protected by copyright. Other than for the purposes and subject to the conditions prescribed under the Copyright Act 1968 (Cth), no part of it may in any form or by any means (electronic, mechanical, micro copying, photocopying, recording, or otherwise) be reproduced, uploaded to a third party, linked to, framed, stored in a retrieval system or transmitted without our prior written permission.
You also must not in any form or by any means commercialise any information, products or services obtained from our websites without our prior written permission. Our websites include registered trade marks owned by us (or our licensors). You must not use any of our trade marks in any way without our prior written consent.
Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details.
What personal information do we collect?
We may collect the following types of personal information:
- mailing or street address;
- email address;
- telephone number and other contact details;
- age or date of birth;
- Financial information
- credit card information;
- your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
- details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
- any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
- information you provide to us through customer surveys; or
- any other personal information that may be required in order to facilitate your dealings with us.
We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:
- register on our website or app;
- communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites;
- interact with our sites, services, content and advertising; or
- invest in our business or enquire as to a potential purchase in our business.
Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes:
- to enable you to access and use our website and App;
- to operate, protect, improve and optimise our website and App business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
- to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
- to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
- to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
- to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
- to consider your employment application.
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.
Do we use your personal information for direct marketing?
We and/or our carefully selected business partners may send you direct marketing communications and information about our financial products. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (eg an unsubscribe link).
To whom do we disclose your personal information?
- our employees and related bodies corporate;
- third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);
- professional advisers, dealers and agents;
- payment systems operators (eg merchants receiving card payments);
- our existing or potential agents, business partners or partners;
- our sponsors or promoters of any competition that we conduct via our services;
- anyone to whom our assets or businesses (or any part of them) are transferred;
- specific third parties authorised by you to receive information held by us; and/or
- other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
Using our website and cookies
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.
Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us using the hero broker client portal. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us at email@example.com Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Credit Assistance Provider
Hero Broker Pty Ltd t/as Hero Broker (ACN 608 729 942)
Australian Credit Representative 503350
Level 5, 155 Clarence Street, Sydney NSW 2000
About this guide
Thank you for considering Hero Broker to help you with arranging your credit. We are licensed to provide credit
assistance under the National Consumer Credit Protection Act 2009 (Cth) (NCCP Act).
We provide ‘credit assistance’ when we:
● suggest or assist you to apply for a particular credit contract with a financier; and/or
● suggest or assist you to apply for an increase to an existing credit contract with a financier; and/or
● suggest you remain in a particular credit contract with a financier.
We want you to be well informed before you choose us as a credit assistance provider to you, so it is
important you carefully read this guide as soon as you receive it.
This guide will tell you about:
● Who we are;
● How you can contact us;
● The services we provide;
● How we assess suitability;
● Fees payable by you and commission received by us; and
● What to do if you are unhappy with us or our products.
In this guide, we will refer to ourselves as ‘Hero Broker’, ‘our’, ‘we’ or ‘us’.
When A Product Has Not Been Selected
Hero Broker was built to give you a transparent and easy way to apply for a home loan. In the event that a product has not been selected or no action has been undertaken for more than 14 days Hero Broker may pass your details onto our prefereed lender.
This will result in no reward to the customer. The main reason for this, is this takes a lot more resources for us as a company and for our lenders to follow up. We can only offer a reward when you signup and promptly apply through our platform.
About Hero Broker
Hero Broker is a next-generation digital mortgage service that exists to make the home loan experience smarter,
faster and easier for you at every step, all the way to settlement. Hero Broker is 100% owned by Founder Clint Howen and independent
from any bank or lender.
The home loans we recommend to you from our panel of 9+ lenders are chosen based on their suitability
for your individual circumstances and are not influenced by any other lender or shareholder
How you can contact Hero Broker
To contact Hero Broker, you can:
☎ call us on 0291334008
• visit our website at herobroker.org
• email us at firstname.lastname@example.org
Services we provide
We will help you choose a loan that is not unsuitable for your purposes. In doing so, we will provide you with
information on a range of lenders and products. Once you have chosen a loan that is suitable for you, we
will help you to obtain an approval.
We distribute a range of consumer credit products available through a select panel of lenders and we
believe the access we have to these products is extensive and among the best available.
The six lenders we currently conduct most of our business with are: Mortgage House, Adelaide Bank, ANZ, NAB, Westpac and St.George but we
have a wide range of lenders for you to choose from. Once you have chosen a credit product, we will help you obtain an approval.
Hero Broker’s suitability assessment
Under the NCCP Act, we are obliged to ensure that any credit product or any limit increase we recommend
and arrange is not unsuitable for you. To help us make sure we do not offer you something that is
unsuitable, we will ask you some questions so we can make a preliminary credit assessment, for example:
● details of your financial and personal situation;
● information about your requirements and objectives; and
● your ability to repay the loan that you are considering.
We will then verify the information you provided and make a preliminary credit assessment. We must find a
credit product or limit increase unsuitable for you if:
● you will be unable to meet your financial commitments under the contract without substantial
● the contract will not meet your requirements and objectives.
It is therefore very important that the information you provide us is accurate. Even if we recommend any
credit product to you, it is important that you consider whether the product will be right for you and whether
you are comfortable that you will be able to meet your commitments under the contract.
If we assist you into a credit contract or limit increase, you can ask us for a copy of your credit assessment.
We must give you a copy of it within seven (7) days if the request is within the first two (2) years post
completion of the document, or within 21 days if the request is after two (2) years but before seven (7)
years after it has been prepared. There is no charge for requesting or receiving a copy of the Preliminary
Fees payable by you
We will not charge you a direct fee for using our credit assistance service. In fact, we reward you for applying online, depending
on how much of the appplication you do.
Commission received by us
We may receive upfront and ongoing trail commission from the financiers who provide credit to our
customers. These are not payable by you and in some case we forward payment to you.
When we provide you with credit assistance, you may obtain from us a reasonable estimate of the
commission likely to be received, directly or indirectly by us. Further details of the commission earned by us
will be set out in the Credit Proposal Disclosure Document we will provide you before applying for finance.
Hero Broker’s home loan experts that provide you with advice do not personally receive sales commissions.
Volume based commissions received by us
We do not receive any volume based commissions from financiers. This helps keep us independiant and different to other brokers.
Commissions paid by us to third parties
Hero Broker does not have any third party referrer agreements in regards to anything but offering financial products and services.
Further information on fees and commissions
This commission percentage will be detailed in the Credit Proposal Disclosure Document and is not
payable by you.
You may obtain additional information from us about how fees and charges payable by you are worked out,
and for a reasonable estimate of commissions likely to be paid by us to third parties, or received (directly or
indirectly) by us from financiers (including in relation to any volume based commissions), and how those
commissions are worked out, by contacting Hero Broker on the details provided in this document. You will also
receive information about fees and charges payable by you, or payable to us upon credit application.
What to do if you are unhappy with us or our service
If you are unhappy with Hero Broker or our services, please let us know first:
• speak with your Hero Broker representative
☎ call us on 0291334008 and ask for our Compliance Manager
• email us at email@example.com
How we handle disputes
Where possible, we will try to resolve any concerns you raise immediately. However, sometimes we are
unable to do this because there are complicated circumstances to investigate, which may include speaking
with other parties. In these cases, the process can take longer. We will let you know who is handling your
dispute and how you can contact them.
If we cannot satisfy your concerns, you can contact the Credit and Investments Ombudsman (CIO), a free
and independent dispute resolution service. You can directly contact CIO at:
☎ 1800 138 422
✉ Credit and Investments Ombudsman Ltd
PO Box A252
South Sydney NSW 1235
Things you should know
If we arrange a loan for you to purchase or refinance real estate, you should make your own enquiries about
the value of the real estate and its potential for future growth. Although we may obtain a valuation, that is
for our own use and you should not rely on it.
You should ensure that you have approved finance before entering a binding contract to purchase.
We do not provide legal or financial advice. It is important that you understand your legal obligations under
the loan, and the financial consequences.
Before you accept your loan offer, make sure you read the credit contract carefully to understand full details
of the loan. If you have any doubts, you should obtain independent legal and financial advice before you
enter any credit contract.
We represent lenders and have obligations to them, in particular not to provide any information we know is
misleading or deceptive. We also have obligations under the law to report any fraud, forgery, or other illegal
activities. Before using our services, it is important that you understand that we have these obligations to
lenders and under the law.
If you have any questions about this Credit Guide or anything else about our services, just ask at any time.
We are here to help you.